AI Chatbot Development Services
SoftTeco’s AI chatbot development services help businesses automate processes from booking appointments to generating invoices. With over 17 years in the industry, we create solutions that are built to last.
17
Years on the market
500
Employees
300
Customers Worldwide
450
Successful Projects
Our AI Chatbot Development Services
We leverage retrieval-augmented generation (RAG), zero-shot learning, and cloud computing to create chatbots that clearly understand users and accurately address their needs.
AI Chatbot Consulting
Our experts will help you to define clear goals, identify the right technologies, and estimate system compatibility. We evaluate your current infrastructure and spot key processes where automation can deliver immediate ROI, then transform this knowledge into an actionable plan.
Consultation covers:
- Business needs assessment
- Business impact analysis
- Tech stack selection
- Development roadmap
- Implementation strategy
- Risks evaluation
Custom Chatbot Development
SoftTeco builds AI chatbots that align with your business model and user expectations. Every solution is developed from the ground up, based on your goals and operational needs. We craft bots that speak your brand’s language and provide memorable user experiences.
AI chatbot development service includes:
- Chatbot architecture design
- AI methodology development
- Frontend and backend development
- Security features implementation
- Manual and automated testing
- Release to the operational environment
Support and Maintenance
We help your chatbot stay up to date after the deployment with continuous monitoring, troubleshooting, and debugging. Our developers eliminate downtime, ensuring your solution provides accurate responses and meets user expectations throughout the lifecycle.
What’s provided:
- Technology enhancements
- Security updates
- Technical staff training
- User feedback analysis
- Functional improvements
- Round-the-clock assistance
- Performance optimization
Let’s talk about your AI chatbot project
Chatbot Solutions We Offer
We build chatbots of any complexity, ranging from rule-based solutions for basic troubleshooting to AI-based assistants for ERPs and CRMs, supporting complex operations. Regardless of choice, it will have all the necessary capabilities your business requires.
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System-Specific Chatbots
Opt for system-specific chatbots that automate routine tasks, provide instant support, and deliver personalized user experiences. Whether it is ERP, CRM, or HRM systems, they adapt to your business environment and provide accurate, fast responses.
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AI Voice Assistants
Choose AI speech-enabled chatbots for hands-free customer support, smart devices, or interactive kiosks. Our voicebots can handle context-aware dialogue through speech recognition and HitL/SitL training, which makes interactions intuitive and engaging.
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Knowledge Retrieval Chatbots
Get a straightforward yet reliable solution for Q&A, fetching relevant documents, or customer support. We use RAG to connect the chatbot with your knowledge base so it can deliver natural, relevant, and source-grounded answers.
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AI Chatbots for Social Media
Connect with your audience via channels they use most. Our chatbots can handle inquiries, capture leads, and provide instant customer support across platforms like Facebook Messenger, Instagram, and WhatsApp. Enhance engagement while effortlessly driving conversions.
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Transaction Processing Chatbots
Handle payments, book reservations, and schedule appointments with chatbots that can initiate, process, and confirm transactions. Such solutions assist by reducing errors in repetitive tasks and enabling transactions without waiting for a human agent.
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Marketplace Chatbots
Boost marketplace efficiency with a chatbot that assists buyers and sellers alike. From product recommendations and order tracking to dispute handling and personalized offers, they streamline transactions and cut response time, making your marketplace the go-to destination.
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Conversational Chatbots
Go beyond scripted responses with GPT or Claude-based chatbots that engage users naturally and contextually. Powered by NLP, LLM, and ML, they foster meaningful interactions, provide detailed assistance, and evolve with your customers’ needs.
Key AI Chatbot Features
Chatbots no longer rely on matching phrases or feel mechanical. As an experienced chatbot development company, SoftTeco builds AI chatbots according to the latest technology and equips them with advanced features.
Multilingual Support
Modern chatbots remove language barriers, allowing you to engage customers from diverse regions. Deep learning helps bots capture the linguistic nuances and context across languages, enabling accurate and fast responses. From English and Spanish to Mandarin and beyond, deliver personalized experiences that resonate with users worldwide.
Context-Based Responses
Chatbots are no longer focused on the user’s current request. They remember context, understand intent, and tailor responses based on previous interactions. This situational awareness enables more relevant, helpful, and efficient conversations, driving higher user satisfaction and faster resolution times.
Data Security
Almost 94 million records have been stolen in the second quarter of 2025 alone. It’s a must-have for AI chatbots to embed end-to-end encryption, secure APIs, and input sanitization to prevent sensitive data exposure. A good solution must follow global data privacy standards like GDPR, CCPA, and PIPEDA, receive regular updates, and undergo frequent audits.
Empathy Modelling
While chatbots still show less perceived empathy than humans, NLP allows them to respond according to the detected mood and tone of voice. Emotionally aware and supportive responses reduce customer stress, help mitigate product or service issues, build trust, and foster a personal connection.
Multi-Channel Integration
State-of-the-art AI chatbots can be easily integrated into a website, app, or social media channel without disruptions or downtime. They enable businesses to improve engagement across all touchpoints and address customer needs fast. This feature is handy for Retail and eCommerce, which accounted for 28.4% of the total revenue in the Chatbot market in 2024.
Data Security
Context-Based Responses
Multi-Channel Integration
Empathy Modelling
Multilingual Support
Why Choose SoftTeco as Your AI Chatbot Development Company?
Security You Can Trust
ISO 9001 and ISO 27001 certificates highlight our commitment to secure software development. We ensure adherence to SDLC and the application of best data protection practices for your AI chatbot.
Proven Expertise
With nearly 20 years of experience and 450+ successful projects, SoftTeco brings unmatched industry knowledge and technical excellence to your project. From healthcare to retail, our team delivers custom, niche-specific chatbot solutions.
Rapid Delivery
Time is money, and we respect both. Our expert team delivers high-quality, bespoke AI chatbots within time and budget. You can see the first results fast: we need 2–6 weeks for PoC and 2–4 months for MVP development. Yet, more complex solutions can take more time to develop.
Case-by-Case Approach
We don’t build generic solutions. Whether it’s lead qualification, multi-channel integration, or intelligent automation, we create AI chatbots that align with your processes, objectives, and needs. Over 300 happy clients prove our dedication to personalized service.
Industry Acknowledgement
Our work is recognized by renowned B2B platforms, including DesignRush, TopDevelopers, and TechReviewer. 4.8/5 stars on Clutch and consistently positive reviews mark our dedication to delivering quality software that brings value to businesses.
Chatbot Development Projects We Are Proud Of
AI Chatbot for Customer Service
SoftTeco created the Elgie AI chatbot to enhance customer service and support. Available 24/7, it acts as a company’s representative, providing replies prioritizing an internal knowledgebase and then publicly available information. For the marketing team, it offers insights into users’ needs and interests by gathering requests and interaction history. The chatbot is based on the GPT-4 model, trained with the help of RAG technology, and uses LLM for data processing.
AI-Powered Hotel Assistant
As a part of our chatbot development service we developed an AI assistant for a high‑end collaboration device, typically used in airports, hotels, and client experience centers. Customers can communicate with AI avatars and get accurate and relevant answers fast. Our team used RAG and LLM for model training, and ReAct agents for the correct reply format. The infrastructure was deployed on AWS for scalability and availability.
Industries We Build Chatbots For
We provide custom chatbot development services across diverse industries. No matter your sector, we craft AI solutions that align with your business goals and meet user expectations.
Key Technologies Behind AI Chatbots
Large Language Models
Retrieval-Augmented Generation
Guardrails models
Speech to text
Text-to-speech
Large Language Models (LLM)
Large language models like GPT-4 and LLaMA allow chatbots to generate human-like replies, assessing context, tokens, and conversation history. Trained on extensive datasets, LLMs learn patterns, grammar, context, and even reasoning from text. In addition, modern multimodal models can work with multiple input formats, processing not only text but also images, audio, video, and files.
Retrieval-Augmented Generation (RAG)
Retrieval-augmented generation connects chatbots with a business’s knowledge base and documentation to provide users with the relevant and reliable information. For example, a user asks about interest rates – RAG retrieves the relevant information from the database, delivers it to the LLM, and the user receives a fact-based and contextual answer.
Guardrails models
Guardrails models, such as safety classifiers, content filters, and policy enforcement models, regulate LLM behaviour, reducing its hallucinations, inaccuracies, and unpredictability. They are rule-based mechanisms placed between users and foundational models that can be implemented at multiple system layers, from data training to runtime controls.
Speech to text (STT)
With the help of automatic speech recognition in AI chatbots, users can use voice commands instead of typing to receive requested information. The chatbot converts spoken language into written text in real-time, making communication faster and more accessible, while also providing a more natural conversational experience. Furthermore, such chatbots understand multiple languages and automatically apply punctuation and formatting to the recognized text.
Text-to-speech (TTS)
Text-to-speech technology converts raw text into human-like speech. When the TTS system receives a written response from an LLM, it analyzes the text, converts sentences into spoken form, and processes special content such as dates, measurements, or URLs. Next, the engine decides how the response should be delivered: it defines stresses, pauses, and rhythm. Finally, TTS predicts how speech should sound, creating a visual representation of sound frequencies over time and turning it into actual audio waveforms.
As a rule, the technology can support multiple languages and accents, simulate emotions, and have different voice options. Low response latency is supported by techniques like running lightweight models on-device and pre-storing frequently spoken phrases.
Hire AI chatbot developers from SoftTeco to build intelligent, secure, and scalable solutions that keep your business responsive around the clock.
Our Collaboration Models
Team Augmentation
Dedicated Team
End-to-End Project Delivery
Need extra hands? Scale your in-house team with our seasoned AI engineers and developers. Perfect for filling skill gaps quickly.
TA
Extensive scope
Flexible budget
Pay-as-you-go
Build your dream team with hand-picked experts who work exclusively on your project. Best for long-term projects requiring deep involvement.
DT
Large pool of talent
Cost savings
Transparent
pricing model
From idea to launch, we handle everything. Ideal for businesses that want a turn-key AI chatbot solution delivered on time and within budget.
EPD
Predefined scope
Fixed
budget
Warranty & Support
What our clients say
Technologies
Backend
Frontend
iOS
Android
Cross-Platform
SQL
NoSQL
Cloud Solutions
DevOps
Machine Learning, AI,
Data Science, Big Data
QA Automation
Benefits of Custom Chatbot Development
Custom chatbot development services deliver solutions that bring real value in terms of ROI, reduced costs, and service assistance, made specifically for your business.
24/7 Support
High support availability might be the most solid reason why almost 25% of businesses want to adopt chatbots as a primary customer service channel by 2027. A well-crafted bot can respond out of office hours, work in multiple time zones, and handle many conversations simultaneously. Your customers get responses fast from anywhere, anytime.
Business Process Automation
GenAI tools can save over 10% of desk-based workers’ time. AI chatbots facilitate workflow automation for repetitive tasks, including ticket logging, password resets, and complaint handling. Queue allocation capabilities and data synchronization across platforms improve operational efficiency and staff performance.
Stronger Brand Positioning
AI chatbots streamline brand messaging across the channels, helping build customer loyalty and trust. SoftTeco delivers solutions with a clear understanding of your business’s tone of voice, style, and values. We ensure that our chatbots communicate with users in the way a human agent would, conveying a brand’s unique personality throughout the conversation.
Reduced Operational Costs
Compared to human agents, AI chatbots save approximately $4.13 for each interaction. Their implementation leads to lower onboarding and training costs, decreased load on the departments, and shorter handling time for support representatives. While the software handles repetitive work, your staff can focus on more revenue-driving tasks.
Higher Conversions
AI chatbots can increase conversion rates by 10–25%, with the potential to deliver 2×–3× growth in Ecommerce and Retail. Engaging users at the right time and in the right form helps deliver more quality leads, while reducing friction in funnel steps and addressing objections without delays.
Better Customer Analytics
Chatbots collect data through direct inputs, track customer behavior, and use contextual and transactional data to support sales and marketing initiatives. Customer journey visibility, driven by real-time data analysis, helps optimize budgets and connect Marketing to broader business objectives.
Personalized Experience
Fast-growing companies drive 40% of their revenue from personalization. Our AI professionals build chatbots that can adapt their outputs according to customer feedback, preferences, and behavior. By remembering details like purchase history, bots create continuous user experience, leading up to 20% higher customer satisfaction.
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FAQ
How much does it cost to develop an AI chatbot?
How long does it take to develop an AI chatbot?
Which platforms can AI chatbots be integrated with?
1. Mobile applications (iOS, Android, crossplatform)
2. Enterprise systems (HR, ERP, CRM)
3. Ecommerce platforms (Shopify, Magento, WooCommerce)
4. Customer support platforms (Zendesk, Zoho Desk)
5. Voice interfaces (Amazon Alexa, Google Assistant, Siri)
6. Messengers (WhatsApp, Facebook Messenger)
7. Business platforms (Slack, Microsoft Teams, Zoom Chat)
8. Asynchronous messaging channels (email, SMS)
9. Web portals (Healthcare, Finance, Public service)
