IT Infrastructure Support Services
Struggling with slow networks, frequent downtime, or underperforming apps? SoftTeco’s IT infrastructure support services are designed to eliminate these pain points, ensuring your digital environment functions seamlessly and scales with your business. Whether you need a quick health check or a full infrastructure redesign, our experts are ready to help.
IT Infrastructure Challenges That We Resolve
An unoptimized IT infrastructure can negatively impact your business in various ways – see the most common IT pains below and learn how Softteco resolves them:
Poor app performance
We perform code-level reviews, check network latency and database efficiency to identify possible bottlenecks and eliminate them.
Lack of visibility
Our experts eliminate data silos, simplify complex environments through component reorganization, and bring clarity to your system.
High costs of infrastructure management
Our team reviews your current infrastructure and suggests resource allocation, cloud migration, or renewal of hardware and software components.
Low availability of resources
SoftTeco reviews your resources in use and proposes their optimization or replacement. We also implement resource monitoring and assist with IT support, if needed.
Security and compliance issues
We perform security and compliance audits and checks and suggest actionable ways of enhancing your system.
Lack of disaster recovery strategy
SoftTeco helps you prepare for the unexpected by crafting a detailed and proactive disaster recovery strategy, based on your current and potential vulnerabilities.
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Get ready for the next big step with SoftTeco’s IT infrastructure support services
Expertise is the cornerstone of security and reliability and we at SoftTeco are ready to bring it to your infrastructure to ensure that your business growth is fully supported by your system.
SoftTeco’s IT Infrastructure Support Services
Infrastructure Troubleshooting
If you experience common infrastructure issues, such as prolonged downtime, app crashes, or lack of capacity, our experts are ready to help. SoftTeco performs a comprehensive analysis of your existing infrastructure and suggests suitable troubleshooting methods. We also work with emergencies, instantly jumping in to get your system back on tracks.
- Analysis of existing IT infrastructure components
- Implementation of software updates
- Integration of new infrastructure components
- Optimization of outdated components
Network Management
SoftTeco enables seamless connectivity between all devices in your system and brings in enhanced security and improved use of resources. No more guesswork of what went wrong and why – instead, we perform thorough testing of your network, identify pain points, and resolve them in a timely manner.
- Network configuration management
- Security audit and enhancements
- Capacity planning for better scalability
- Use of network monitoring tools
Server Management
We understand that data is the most valuable asset of your organization and we do our best at keeping it safe and secure. Our team will check that your servers can handle the current and anticipated data loads and that the resources are used effectively. If needed, we can optimize or fine-tune your servers or help you migrate to a more suitable data storage solution.
- Implementation of security measures (i.e., firewalls, intrusion detection, etc.)
- Use of automation tools for faster performance
- Tracking of server performance metrics
- Creation of regular backups
Infrastructure Optimization
SoftTeco reviews your current infrastructure and, based on identified issues, proposes a suitable optimization strategy. That might include the implementation of automation for certain processes, optimization of legacy hardware and software, and reduction of costs through elimination of unused resources.
- Implementation of CI/CD pipelines
- Virtualization of resources
- Team training upon the request
- Optimization of cloud resources
Cloud Migration
Operating in the cloud grants your business an unmatched level of scalability and security. But it also comes with the need of correct configuration and correct allocation of resources. SoftTeco can help you migrate your current on-premises infrastructure to the cloud or select a new cloud solution that will better meet the growing demands of your business.
- Delivery of a detailed migration plan
- Configuration of the cloud infrastructure
- Selection of the suitable cloud provider
- Migration of apps to the cloud
Data Backup & Recovery
We understand that anything can happen and your data can be compromised or exposed to potential threats. To safeguard it, we provide extensive data backup and recovery services aimed at maintaining the integrity of your sensitive data. Through regular security audits and a combination of various backup types, we ensure that your information is safely protected.
- Definition of RTOs and RPOs
- Comprehensive penetration testing
- Selection of the most suitable backup method
- Isolation of backup systems
Technical Support
SoftTeco provides extensive technical support (Tier 1, Tier 2, Tier 3) upon request. The details are negotiable and we will provide you with a team of professionals who will handle interactions with customers, issue resolution, and even deep code-level troubleshooting. Whatever help you might need, we are ready to step in.
- Ticket and knowledge management for T1 support
- Delivery of a detailed help desk plan
- Selection of the outsourcing model for T2 and T3 support
- Advanced troubleshooting
Security & Compliance
With lots of components in your digital ecosystem, it is critical to maintain a high level of security and meet regulatory requirements. SoftTeco helps companies manage their security and compliance in an organized and automated manner. We set up data pipelines, implement automation, and perform testing to ensure that every aspect of your system is protected from threats.
- Vulnerability assessment
- Regulatory compliance management
- Penetration testing
- Enhancement of security measures in place
Infrastructure Troubleshooting
If you experience common infrastructure issues, such as prolonged downtime, app crashes, or lack of capacity, our experts are ready to help. SoftTeco performs a comprehensive analysis of your existing infrastructure and suggests suitable troubleshooting methods. We also work with emergencies, instantly jumping in to get your system back on tracks.
- Analysis of existing IT infrastructure components
- Implementation of software updates
- Integration of new infrastructure components
- Optimization of outdated components
Network Management
SoftTeco enables seamless connectivity between all devices in your system and brings in enhanced security and improved use of resources. No more guesswork of what went wrong and why – instead, we perform thorough testing of your network, identify pain points, and resolve them in a timely manner.
- Network configuration management
- Security audit and enhancements
- Capacity planning for better scalability
- Use of network monitoring tools
Server Management
We understand that data is the most valuable asset of your organization and we do our best at keeping it safe and secure. Our team will check that your servers can handle the current and anticipated data loads and that the resources are used effectively. If needed, we can optimize or fine-tune your servers or help you migrate to a more suitable data storage solution.
- Implementation of security measures (i.e., firewalls, intrusion detection, etc.)
- Use of automation tools for faster performance
- Tracking of server performance metrics
- Creation of regular backups
Infrastructure Optimization
SoftTeco reviews your current infrastructure and, based on identified issues, proposes a suitable optimization strategy. That might include the implementation of automation for certain processes, optimization of legacy hardware and software, and reduction of costs through elimination of unused resources.
- Implementation of CI/CD pipelines
- Virtualization of resources
- Team training upon the request
- Optimization of cloud resources
Cloud Migration
Operating in the cloud grants your business an unmatched level of scalability and security. But it also comes with the need of correct configuration and correct allocation of resources. SoftTeco can help you migrate your current on-premises infrastructure to the cloud or select a new cloud solution that will better meet the growing demands of your business.
- Delivery of a detailed migration plan
- Selection of the suitable cloud provider
- Configuration of the cloud infrastructure
- Migration of apps to the cloud
Data Backup & Recovery
We understand that anything can happen and your data can be compromised or exposed to potential threats. To safeguard it, we provide extensive data backup and recovery services aimed at maintaining the integrity of your sensitive data. Through regular security audits and a combination of various backup types, we ensure that your information is safely protected.
- Definition of RTOs and RPOs
- Comprehensive penetration testing
- Selection of the most suitable backup method
- Isolation of backup systems
Technical Support
SoftTeco provides extensive technical support (Tier 1, Tier 2, Tier 3) upon request. The details are negotiable and we will provide you with a team of professionals who will handle interactions with customers, issue resolution, and even deep code-level troubleshooting. Whatever help you might need, we are ready to step in.
- Ticket and knowledge management for T1 support
- Delivery of a detailed help desk plan
- Selection of the outsourcing model for T2 and T3 support
- Advanced troubleshooting
Security & Compliance
With lots of components in your digital ecosystem, it is critical to maintain a high level of security and meet regulatory requirements. SoftTeco helps companies manage their security and compliance in an organized and automated manner. We set up data pipelines, implement automation, and perform testing to ensure that every aspect of your system is protected from threats.
- Vulnerability assessment
- Regulatory compliance management
- Penetration testing
- Enhancement of security measures in place
Featured Projects
Benefits of SoftTeco’s IT Infrastructure Support Services
Smart Cost Optimization
Our IT infrastructure support services can help optimize your costs in several ways. First, we reduce the unused or excessive resources and replace them with more cost-effective solutions (if needed). Second, we free you from the costs of hiring and training an in-house team as all activities related to your IT infrastructure are provided by our team of experts. And the best part is that you can scale the team exactly as needed.
Consistent IT Support
Based on your current IT infrastructure and business needs, we offer several options of tech support, including team training and T3 support. When SoftTeco starts working on your project, we stay with you until it is confirmed that everything functions as expected and all issues are resolved. In this way, you can rest assured that your infrastructure remains stable and secure in the long-run and that you won’t encounter unexpected bugs in the future.
Enhanced App Performance
Lack of infrastructure optimization is a common reason for poor app performance, which, in turn, negatively impacts user experience and your brand. By investing in IT infrastructure optimization and support, you ensure smooth functioning of your apps through optimized bandwidth, smart resource allocation, and update of legacy software.
Documented Deliverables
Detailed and relevant documentation serves as a knowledge base for your in-house team, contributes to effective onboarding, and helps you quickly navigate your system and identify potential bottlenecks. SoftTeco provides extensive documentation deliverables on your IT infrastructure support, including improvement plans, compliance guides, and health check reports.
Tech stack
Why Choose SoftTeco for Your IT Infrastructure Support?
SoftTeco is an international provider of IT services, bringing excellence and reliability to every project. Learn what makes us different and why clients from more than 75 countries select us as their vendor of choice:
01
Hands-On Expertise
Since 2008, our company has successfully delivered numerous projects within the network infrastructure support services, and each project was contributing to our ability to solve problems, anticipate risks, and fine-tune systems for long-term performance. This extensive experience now helps us speed up the response time of your system, reduce the number of disruptions, and ensure that the proposed solution will augment your business without causing unexpected crashes.
02
Custom Solutions
Every business has its unique infrastructure challenges, so we tailor proposed solutions accordingly. That includes development of system components from scratch, optimization of legacy systems, or implementation of non-standard solutions. We take an individual approach to every project, working closely with you to build flexible, future-proof systems that actually fit your specific business needs.
03
Quality & Security
SoftTeco is an ISO 9001 and ISO 27001 certified company, meaning we pay utter attention to the security of our software solutions and their quality management. By following proven methodologies and in-house frameworks for quality management, we ensure that all our projects are secure and comply with industry standards.
