Application Support and Maintenance Services
SoftTeco helps your app run at its peak performance with our application maintenance and support services. No more downtime costs or unexpected crashes – we help minimize the risks in a proactive and confident manner.
>95%
Incident response rate
>400
Tech experts
>4.90
CSAT Score
<3
Min incident detection
Maintenance vs Support
These services are closely interconnected and each service plays its specific role in ensuring the app performs in a smooth and secure manner. It is important to differentiate between the two so you know what exactly your app requires at a specific time:
Support services focus on resolving issues that end users might experience, such as app crashes or lack of information. This service includes troubleshooting, user training, provision of needed documentation and FAQs, and management of user permissions.
Maintenance services focus on ensuring the consistent quality of app’s performance through regular health checks, updates, compliance monitoring, and debugging.
Application Support Services
SoftTeco offers several tiers of support services, depending on your specific needs and the severity of detected issues:
L1
Perfect for basic user issues such as password reset or proper app installation. The L1 support is also the first point of contact for users that need help with the app. For this tier, SoftTeco offers per ticket pricing. That means, you pay for the number of resolved tickets on a monthly basis.
- Basic troubleshooting of common user issues
- Request registration and prioritization
- Focus on speed and efficiency of ticket resolution
L2
Covers in-depth troubleshooting and requires deeper technical knowledge than L1. L2 also acts as a bridge between L1 and L3, detecting escalating issues just in time before they become too complex. Same as L1, L2 support services are charged by the per ticket pricing system.
- Investigation of logs for root cause analysis
- Use of advanced tools for resolving complex issues
- Administration of the app environment
L3
The most complex line of support, intended for advanced issues that require code-level fixes. The L3 tier focuses on issues on the product side instead of the ones on the user side and requires a high level of expertise and product knowledge from software developers that work on the fixes.
- Resolution of critical software bugs
- Quick rollout of hot fixes
- Implementation of changes to the codebase
Application Maintenance Services
SoftTeco ensures that your product displays peak performance 24/7 and for that, we offer a variety of options for various levels of app’s maturity and complexity:
App Modernization
If your app underperforms due to outdated components or lacks features that drive conversions, we can help. SoftTeco modernizes legacy apps by updating existing components, implementing new features, and adding needed integrations securely.
- Architecture redesign for scalability and security
- Secure implementation of integrations
- Development of new app features
Security Management
The dynamic environment of app software development requires consistent and timely security updates in order for the app to be protected against emerging security threats and vulnerabilities. SoftTeco provides comprehensive security management services that cover every aspect of your app and don’t let a single threat pass.
- Penetration testing and vulnerability prioritization
- Detailed reports on performed tests
- Regular security audits and updates
Performance Enhancement
We help improve the way your app operates through elimination of bottlenecks, replacement of underperforming components with more advanced ones, and app redesign. We also analyze all factors that impact the app’s performance and extend our services to database optimization or migration to another platform.
- Cloud migration
- Proactive monitoring and usability testing
- Redesign and user journey optimization
Compliance Management
SoftTeco makes sure that your app securely stores and processes data via rigorous compliance management services. We take into account both local and international regulations (GDPR, HIPAA, PSI DSS) and perform a comprehensive audit of the app, followed by actionable recommendations on further improvements.
- Detailed reporting on compliance checks
- Implementation of suggested improvements
- Regular health checks and security audits
App Modernization
If your app underperforms due to outdated components or lacks features that drive conversions, we can help. SoftTeco modernizes legacy apps by updating existing components, implementing new features, and adding needed integrations securely.
- Architecture redesign for scalability and security
- Secure implementation of integrations
- Development of new app features
Security Management
The dynamic environment of app software development requires consistent and timely security updates in order for the app to be protected against emerging security threats and vulnerabilities. SoftTeco provides comprehensive security management services that cover every aspect of your app and don’t let a single threat pass.
- Penetration testing and vulnerability prioritization
- Detailed reports on performed tests
- Regular security audits and updates
Performance Enhancement
We help improve the way your app operates through elimination of bottlenecks, replacement of underperforming components with more advanced ones, and app redesign. We also analyze all factors that impact the app’s performance and extend our services to database optimization or migration to another platform.
- Cloud migration
- Proactive monitoring and usability testing
- Redesign and user journey optimization
Compliance Management
SoftTeco makes sure that your app securely stores and processes data via rigorous compliance management services. We take into account both local and international regulations (GDPR, HIPAA, PSI DSS) and perform a comprehensive audit of the app, followed by actionable recommendations on further improvements.
- Detailed reporting on compliance checks
- Implementation of suggested improvements
- Regular health checks and security audits
Calculate Team Cost
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Innovative Technologies
that We Use
Web
Native iOS and Android
Cross-platform
PWA
Cloud apps
Database apps
Additional Services that SoftTeco Offers
IT Infrastructure Support
Reliable and scalable infrastructure is the foundation of the app’s success. SoftTeco offers infrastructure support services that include infrastructure redesign, introduction of new components to the system, and infrastructure modernization so it can support the growing needs of your business without holding it back.
DevOps Implementation
Our DevOps experts can set up CI/CD pipelines and oversee deployment automation for easier app management, mitigation of gaps between the IT and operations teams, and improved software quality. From automation to server setup, we offer extensive DevOps services aimed at helping you deliver the software in a faster and smarter manner.
Cloud Migration
Operation in the cloud brings unparalleled security and scalability – but it’s important to select a suitable provider and organize a secure migration process. Being a certified partner of AWS and Digital Ocean, SoftTeco has deep expertise with cloud platforms and can help you select the perfect solution and migrate your app without disrupting its performance.
What our clients say
The team managed to achieve impressive results in a short period of time and they flawlessly handed unexpected glitches during the development process.
Our Pricing Options
SoftTeco offers several pricing options that you can choose from, depending on your business needs. In this way, we can come up with a development strategy for any budget without compromising the quality of your project:
Per-Ticket
Time & Material
Fixed Price
This approach means that we charge a fixed price for an individual ticket that we work on. The monthly charge will consist of the overall number of tickets that we resolved. The per-ticket pricing is most suitable for the L1 tier that requires ticket resolution and for minor fixes.
PT
Fixed scope
Volume-based billing
Ideal for L1
When you plan long-term work on a project or don’t have a strict budget and deadline in mind, the T&M pricing option is your best bet. With Time&Material, you can scale the team up and down and pay monthly based on the amount of time and effort spent on the project.
TM
Flexible budget
Extensive scope
Pay-as-you-go
The Fixed Price model is most suitable for projects with defined timeline, budget, and deliverables. Before starting the project, you define the budget and the team works strictly within it. This provides clarity and is suitable for regular and planned support.
FP
Predefined scope
Fixed
budget
Warranty & Support
Tangible Benefits for Your Business
Seamless Operation
Unexpected or overlooked issues and bugs disrupt the performance of your app, ruin user experience, and impact the app’s security. But if you use automated monitoring tools, perform regular security checks, and resolve issues before they escalate, the app will always function at its peak, just as expected.
Reduced Downtime
Downtime always costs businesses money and negatively impacts user experience. But with consistent software maintenance and support, the downtime rate can be reduced significantly. That means, you can greatly save your costs, ensure 24/7 access to your app for users and protect the reputation of your brand.
Proactive Debugging
When bugs are left unattended, they become more and more expensive to fix and might cause technical debt. By implementing app support and maintenance services, you switch from a reactive to proactive debugging. Our team will design a detailed testing strategy and will immediately work on any detected issue, leaving it no chance for escalation.
Increased App Usage
Users want to engage with software products that look and act flawlessly. If you keep your app updated and eliminate glitches before users notice them, this will significantly increase the user satisfaction rate and will positively impact the way users interact with your app. And happy users equal increased app usage and, as a result, increased conversions!
From hotfixes to version upgrades, SoftTeco helps in all aspects of your app’s evolution. Partner with our mobile app development team and let us do the hard work while you focus on growth.
Why Choose SoftTeco as Your IT Vendor?
SoftTeco has been operating in the IT industry since 2008, and throughout this time, we have been mastering our application development skills, bringing excellence to every mobile project that we work on. Learn what makes our company different:
Deep Expertise in Mobile Development
SoftTeco delivers seamlessly functioning native (iOS, Android) and cross-platform mobile apps, covering a wide range of needs for clients across industries. Our portfolio features mobile projects in such domains as fintech, healthcare, agriculture, manufacturing, and marketing. We understand the specific requirements of various industries and know what solution will work best for your business.
Custom Approach to Every Project
At SoftTeco, we don’t believe in generic solutions. Every business is unique and we always take that into consideration when approaching your project. From initial planning to implementation, we always try finding unique solutions to your request. This approach brings in a competitive edge to your product and ensures that not a single aspect is missed.
Saved Costs in the Long-Run
We want your product to function seamlessly even after it’s complete. For that, we ensure that since day 1, the quality and security of your solution are at their peak. When preparing the project for the release, we perform extensive testing to make sure that there are no bugs. And once it goes live, we offer extensive application maintenance and support services.
