Family First
Highlights
- Adherence to the WCAG 2.1 AA international accessibility standard
- Implementation of SCRUM methodology
- Migration of the backend to .NET 8
- Development and modernization of the Care Hub
- Redesign of the mobile application and full design of web applications
Challenge
The client is a USA-based startup who had an idea of creating a healthcare platform for supporting caregivers and preventing them from burnout while assisting in their caregiving challenges. The product started as a cross-platform application but the client soon saw the need in scaling the application through modernization and implementation of new features and was looking for a reliable IT vendor to handle these tasks. Collaboration with SoftTeco started with the QA and development services and then the client requested us to provide an experienced product manager to reorganize and streamline project management and a dedicated development team for further product development.
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Solution
FamilyFirst is an application that helps caregivers take care of their loved ones (care recipients) while also improving their own wellbeing. By collaborating with enterprises whose employees are caregivers, FamilyFirst creates healthier, more engaged, and more productive workforces. Given the fact that working caregivers frequently experience depression and burnout and tend to have a higher turnover rate, the application aims at supporting their mental health. In addition, the application connects Caregivers with Care Experts (Family First members) who provide useful information, recommendations, and support on the caregiving process and check the caregivers’ well-being. The app also allows Caregivers to easily manage all health records of a care recipient, invite Support Members that wish to aid in caregiving and add tasks to the built-in calendar, thus keeping all information in one place.
The mobile application is powered by .NET MAUI and the web version of the app is written on React. Both applications were designed in full correspondence with the WCAG 2.1 AA accessibility standard.
Tech Stack
Components
.Net 8
Net MAUI
Xamarin
React JS
How it works
The application features several user roles: Care Givers, Care Experts, and Support Members, with the primary focus on Care Givers. These users can communicate with Care Experts, manage Care Recipient’s documents and medical records, create events in the calendar for themselves or delegate certain caregiving activities to selected family members or friends (Support Members). The app also provides access to the library of useful resources and helps Care Givers educate themselves on how to take better care of their Care Recipients. One more useful feature is the risk index for Care Givers: by using it, they can track their own mental health and timely detect burnout or depression. Care Experts, in turn, can manage the intake forms for pre-screening, consult Care Givers, and check their mental well-being.
One of the biggest bottlenecks that prevented the existing solution from scaling was the outdated backend. SoftTeco partially redesigned it and migrated the backend from legacy technologies to .NET 8. We also migrated the mobile application from Xamarin Native to .NET MAUI, thus significantly boosting its performance and reliability.
Another challenge that our team worked on was the redesign of the mobile application with full retainment of the existing branding. We also designed web apps for Care Givers and Care Experts from scratch, paying special attention to their UI, enhanced usability and navigation, and the adherence to the WCAG 2.1 AA accessibility standard. To help sales teams promote the product in early development stages, our design team delivered a clickable prototype of the whole application.
Our team also resolved the issue of lacking synchronization between the existing systems. When we joined the project, the client had a separate mobile application for care recipients and a separate web application for care experts. SoftTeco modernized both apps and connected them through a centralized and secure backend system, thus achieving seamless and secure data exchange and smooth interaction between all components.
Since the product is available on several platforms, it was crucial to perform extensive cross-platform and cross-browser testing. SoftTeco also implemented the WCAG accessibility standard for web and mobile by redesigning the frontend part of both applications, thus ensuring that they can be used by users with disabilities.
One more area of responsibility for our team was project management. When we joined the project, the client was working with a dedicated team and needed assistance with organizing work processes. We introduced SCRUM methodology in an iterative manner and took responsibility for project planning, roadmaps design, and reporting. As a result, we improved and enhanced cross-team collaboration with the client’s onsite team and increased the efficiency and transparency of processes.
Results
The platform is now successfully functioning across the United States and the client sees a consistent inflow of new users. We are thankful for the opportunity to work on this challenging project and to grow our expertise in the telemedicine domain.
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