Business Analyst | Systems Analyst (with Salesforce experience)
Level
from Middle
Location
All Locations
About this position
SoftTeco is seeking an experienced Business Analyst with hands-on Salesforce experience.
The project involves supporting and enhancing Automotive Salesforce consultancy. You will work with automotive clients — including OEMs, retailers, leasing companies, and partners — helping them maximize the platform’s benefits through expert guidance and implementation. You will be part of a cross-functional, distributed team of about 10 specialists.
Responsibilities
- Collect and document business/technical requirements.
- Define and limit project scope.
- Bridge between client and development team.
- Create and maintain documentation (requirements, acceptance criteria).
- Perform acceptance testing.
- Communicate progress and changes to clients.
- Identify process gaps and collaborate with stakeholders to implement effective solutions;
- Identify process inefficiencies and suggest improvements.
- Ensure solution meets business needs.
- Independently refine requirements, work with vague inputs, pros/cons analysis.
- Work with backend/core systems without UI.
- Participate in solution design with architects and developers.
- Make decisions under stress with limited business involvement.
Technical skills
- Minimum 4+ years of experience as a Business Analyst | Systems Analyst.
- Strong knowledge of software development processes.
- System analysis of complex processes, gap identification, solution proposals.
- Solution design documentation.
- Database basics: tables, keys, relationships; SQL vs NoSQL.
- Data mapping, normalization, transformation, validation, entity relationship analysis.
- Practical integration experience: API, ODBS, CSV, FTP/SFTP, webhooks, message brokers (Kafka).
- Documentation: user stories, BRD, SRS; acceptance testing.
- Nice-to-have:
- Salesforce (Sales Cloud) – configuration, customization, reporting
- CRM integrations (Salesforce with CRMs, ERP, third-party systems).
- Data analysis: SQL, large datasets, data quality.
Non-technical skills
- Excellent English language skills (both written and verbal, minimum B2 level).
- Strong analytical abilities for requirements gathering.
- Cross-team collaboration, stakeholder expectation management, working within constraints.
- Ability to work with vague/chaotic inputs, product hypotheses, pros/cons analysis.
- Decision-making under stress with limited business input.
- Identifying process inefficiencies and suggesting improvements.
Selection process
- Competency-based interview with a Recruiter & English check (30 min);
- Technical interview covering relevant skills with SoftTeco’s experts (1 hour);
- Client-side interview in English;
- Final HR interview to discuss work conditions and salary.
Our Benefits
Comfortable working environment & flexible hours; opportunity for remote work.
Holidays based on the official calendar of your country.
Relocation opportunities or options to work from SoftTeco’s offices based in other countries.
Health insurance, compensation packages for sports; and corporate discounts from SoftTeco’s partners.
Mentoring, internal knowledge sharing, all-hands meetings, and our corporate English courses.
Comprehensive Career Pathway system designed to facilitate employees’ professional growth and development within the organization.
Corporate events for employees and their families, sponsored by the company; gifts on working anniversaries and professional holidays.
Working at SoftTeco
We understand how important it is to find a vacancy that would fit your tech stack and skills level. But we also understand that it’s even more important to find a team of people who will make your work comfortable and enjoyable, and who will inspire you to grow and learn. Trust, expertise, rationality, and involvement are the core qualities that form SoftTeco’s culture and help us build long-term relationships with our employees and partners.
Current Job Openings
SoftTeco constantly expands its expertise and as we do so, we are in need of top industry talents to help us resolve complex technical challenges and bring innovation to our clients. If you are looking for the next step in your career, we encourage you to explore our Job Openings page and see if your perfect vacancy awaits you.
Our Locations
Poland
9A/4U Belwederska st., Warsaw, 00-761
Lithuania
42A, Dariaus ir Gireno st., Vilnius, 02189
82 Laisves al., Kaunas, 44250
Bulgaria
Knyaginya Maria Luiza 1 Blvd., Plovdiv, 4000
Georgia
1 Meliton And Andria Balanchivadze st., Tbilisi, 0667
United States
22 Juniper st., Wenham, Massachusetts, 01984
United Kingdom
Loughborough Technology Centre, Epinal Way, Loughborough, LE11 3GE
United Arab Emirates
Office No. 19-177MF, Owned by Shamsa Mohammed Ibrahim Al-Suwaidi, Al-Murar, Dubai
Poland
9A/4U Belwederska st., Warsaw, 00-761
Lithuania
82 Laisves al., Kaunas, 44250
42A, Dariaus ir Gireno st., Vilnius, 02189
Bulgaria
Knyaginya Maria Luiza 1 Blvd., Plovdiv, 4000
Georgia
1 Meliton And Andria Balanchivadze st., Tbilisi, 0667
United States
22 Juniper st., Wenham, Massachusetts, 01984
United Kingdom
Loughborough Technology Centre, Epinal Way, Loughborough, LE11 3GE
United Arab Emirates
Office No. 19-177MF, Owned by Shamsa Mohammed Ibrahim
Al-Suwaidi, Al-Murar, Dubai
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