Visitor Management System for Healthcare Facilities – VisitorAccess

SoftTeco implemented server-side logic with Express and Sequelize, using MySQL as the database. Because the application was intended for use by different healthcare organizations, its workflows and facility settings had to be configurable. The backend was designed to support configurable patient data, visitor questionnaires, and facility-specific settings. This made the system easier to adapt for different medical facilities without rebuilding the application for each client.

Our team integrated VisitorAccess with SAML- and LDAP-based identity infrastructure. SAML supported federated authentication and single sign-on, while LDAP integration allowed the application to work with existing organizational user directories. This reduced the need to maintain separate credentials and helped align access with the facility’s identity-management processes.

The visitor management process included several steps:

• A hospital security guard or administrator opens the app and searches for the patient by name or hospital floor.
• After selecting the patient, the user checks the current visitor status: whether another visitor is already registered for this patient or room and whether the room visitor limit has been reached.
• If access can still be granted, the visitor goes through a configurable health questionnaire.
• The questionnaire can be changed in the backend according to the rules and safety requirements of a specific medical facility.
• After the questionnaire is completed, the system processes the answers and shows whether the visit should be approved or declined.
• If access is granted, VisitorAccess records the exact visit time and the staff member responsible for the decision.